FAQ
Welcome to the FitGearPlus Help Centre. Below you'll find answers to our most frequently asked questions. If you can't find the information you're looking for, please visit our Contact Us page and our team will be happy to assist you.
Orders
How do I place an order?
Simply browse our collections, add your favourite products to your shopping cart, and proceed to our secure checkout.
Can I change my order after placing it?
Yes. If your order has not yet been processed or dispatched, we'll do our best to update it. Once an order enters the shipping process, changes can no longer be made.
Can I cancel my order?
Yes. Orders may be cancelled before they have been dispatched. Unfortunately, once an order has been shipped, cancellations are no longer possible.
Can I order multiple items at once?
Absolutely. You can purchase as many products as you'd like in a single order.
Will all my items arrive together?
Not always. Some products may be shipped separately depending on warehouse location, stock availability, or packaging requirements.
Shipping & Delivery
Where do you ship?
We currently ship throughout Australia and to selected international destinations where shipping services are available.
How long does shipping take?
Our estimated delivery timeframe is 3–15 business days. Most customers receive their orders within 5–10 business days.
Why is my order taking longer than expected?
Occasionally, unexpected circumstances such as severe weather, customs inspections, courier delays, public holidays, or other unforeseen events may affect delivery times. We appreciate your patience while the carrier completes delivery.
How long does order processing take?
Orders are typically processed within 1–3 business days before dispatch.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking information (where available) so you can monitor your delivery.
My tracking hasn't updated. Is that normal?
Yes. Tracking information may take 24–72 hours to update after dispatch.
My package says delivered but I haven't received it.
Please first check around your property, ask family members or neighbours, and contact your local courier. If you're still unable to locate your parcel, please contact us for further assistance.
Payments
Which payment methods do you accept?
We currently accept Visa, Mastercard, Debit Cards, and PayPal. Additional payment options may become available in the future.
Is your checkout secure?
Yes. Our website uses secure encryption and trusted payment providers to help protect your payment information.
When will I be charged?
Payment is processed when your order is successfully placed.
Products
Are your products brand new?
Yes. Unless otherwise stated, every product sold by FitGearPlus is brand new.
Why do product colours look slightly different?
Colours may vary slightly depending on your device screen settings, lighting, and photography.
What if an item is out of stock?
If a product becomes unavailable after your purchase, we'll contact you with suitable options, including a replacement or refund where appropriate.
Do you regularly add new products?
Yes. We're always updating our collections with new and trending fitness, recovery, and wellness products.
Returns & Refunds
My item arrived damaged. What should I do?
Please inspect your order as soon as it arrives. If your item is damaged during delivery, you must notify us within 2 days of receiving your order, with clear photographs of the damaged product and its packaging. Claims submitted after 2 days may not be eligible for assistance.
Can I return an item because I changed my mind?
Orders may only be cancelled before they have been dispatched. Once shipped, change-of-mind returns are generally not accepted unless required under Australian Consumer Law.
What happens if I receive the wrong item?
If you receive an incorrect product, please contact us as soon as possible so we can review the issue and arrange an appropriate solution.
When will I receive my refund?
Once approved, refunds are issued to your original payment method. Depending on your bank or payment provider, processing may take several business days.
Do your products come with a warranty?
Some products include a manufacturer's warranty or an advertised warranty. Coverage varies depending on the product — please refer to the product page for specific warranty information.
Account
Do I need an account to place an order?
No. You may check out as a guest if that option is available. Creating an account simply allows you to manage your orders more easily.
I forgot my password.
Click "Forgot Password" on the login page and follow the instructions to reset your password.
Can I update my shipping address?
If your order has not yet been dispatched, we'll do our best to update your shipping address. Once shipped, address changes are no longer possible.
Promotions
Can I use more than one discount code?
Unless otherwise stated, only one promotional code may be used per order.
I forgot to use my discount code.
Unfortunately, discount codes cannot be applied after an order has been completed.
Do promotions apply to previous purchases?
No. Promotions are valid only during the advertised promotional period.
Security & Privacy
Is my personal information secure?
Yes. We take reasonable steps to protect your personal information and process payments through trusted, secure payment providers. Please refer to our Privacy Policy for more information.
Do you sell my personal information?
No. We do not sell or rent your personal information to third parties.
Still Need Help?
If you couldn't find the answer you were looking for, our friendly customer support team is here to help. Please visit our Contact Us page, and we'll get back to you as soon as possible.
Quick Summary
- Order Processing — 1–3 Business Days
- Estimated Delivery — 3–15 Business Days
- Most Orders Arrive — 5–10 Business Days
- Order Tracking — Available after dispatch (where applicable)
- Order Cancellation — Before dispatch only
- Damaged Items — Report within 2 days of delivery
- Payment Methods — Visa, Mastercard, Debit Cards & PayPal
- Shipping Areas — Australia and selected international destinations
Thank you for choosing FitGearPlus. We appreciate every customer who shops with us. Our goal is to provide quality products, reliable service, and a smooth shopping experience from start to finish.